Privacy policy

Privacy Policy for SA’YANG HAIR

Effective Date: 1st October 2025
Website: www.sayanghair.com

SA’YANG HAIR (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. By using our services, booking an appointment, or visiting our website, you agree to the practices described below.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact details: Name, phone number, email address, mailing address.

  • Booking details: Appointment history, service preferences, membership packages.

  • Payment details: Limited billing information (note: payment is processed via third-party providers such as Fresha or Shopify).

  • Marketing preferences: Opt-in status for receiving promotions, newsletters, and event invites.

  • Employment details (staff only): NRIC/FIN (where necessary), bank details, emergency contacts, and employment history.

  • Website data: Cookies, analytics, and browsing behaviour when visiting www.sayanghair.com.

2. How We Use Your Data

We use your personal data for purposes including:

  • To manage bookings, appointments, and salon services.

  • To send reminders, updates, or promotional offers (if you have opted in).

  • To manage memberships, packages, and loyalty programmes.

  • To process payments securely.

  • To improve our services, website, and customer experience.

  • To comply with legal and regulatory requirements in Singapore.

3. Sharing of Personal Data

We do not sell your data. However, we may share your information with:

  • Service providers such as Fresha, Shopify, payment gateways, and marketing platforms to facilitate bookings, payments, and communication.

  • Regulatory authorities if required by law.

  • Employees and authorised personnel for internal purposes, subject to confidentiality.

4. Consent

By providing your personal data, you consent to our collection, use, and disclosure of such data in accordance with this Policy. You may withdraw your consent at any time by contacting us (see Section 8).

5. Data Security & Retention

We take reasonable steps to protect your personal data against unauthorised access, disclosure, alteration, or loss.

  • Access is restricted to authorised personnel only.

  • Data is stored securely in password-protected systems.

  • We retain personal data only as long as necessary to fulfil the purposes stated in this Policy or as required by law.

6. Access, Correction & Withdrawal

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccuracies.

  • Withdraw consent for future use of your data.

Requests can be made by contacting our Data Protection Officer (see Section 8).

7. Use of Cookies

Our website may use cookies and similar technologies to improve user experience and analyse site traffic. You can disable cookies in your browser settings, but this may affect certain features on our website.

8. Contact Us

If you have any questions about this Privacy Policy, or to make a data access/correction/withdrawal request, please contact:

Data Protection Officer (DPO)
SA’YANG HAIR
📧 Email: hello@sayanghair.com

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.sayanghair.com